Faq

Ordering & Payment

How can I place an order?

Simply browse our collection of writing pens, pencil cases, notebooks and stationery accessories, add items to your cart, and proceed through our secure checkout process.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.

Can I modify or cancel my order after placement?

Orders can be modified or canceled within 1 hour of placement. Please contact our customer service immediately at [email protected] with your order number.

Shipping & Delivery

What are your shipping options?

We offer standard (3-5 business days) and express shipping (1-2 business days). Shipping costs vary based on your location and order size.

Do you ship internationally?

Yes! SchreibJoy ships to most countries worldwide. International delivery typically takes 7-14 business days.

How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information. You can also check order status by logging into your account.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused products in original packaging. Please initiate returns through your account or contact our support team.

How long do refunds take?

Refunds are processed within 3-5 business days after we receive your return. The time for the refund to appear in your account depends on your payment method.

Product Information

Are your pens refillable?

Many of our premium writing pens are refillable. Product descriptions specify whether refills are available and compatible.

What materials are your notebooks made from?

We offer notebooks in various materials including premium paper, recycled paper, and leather covers. Each product listing includes detailed material specifications.

Do you offer corporate/bulk orders?

Yes! We provide special pricing for bulk orders. Please contact our corporate sales team at [email protected] for customized solutions.

Can't find your question here? Our customer service team is happy to help at [email protected] or +1 (800) 555-STATIONERY.

Faq